Delete your Huatulco+ account
Request account deletion even if you can't sign in or no longer have the app.
If you can sign in
Sign in, open Profile and tap “Delete my account”. It's deleted right away.
Sign inWhat's deleted and what's kept
What's deleted
Your profile and username, trips and itineraries, concierge conversations and every message in them, saved places and events, species list, passes and companion seats, reviews, reports you filed, block list, staff permissions, photographer account and redeemed promotions.
What's kept
- Approved photos you submitted stay published, without your name.
- Reservation requests you sent stay with the business, with your name, notes and phone number if you gave it, no longer linked to your account.
- If you run a business, your membership payments are kept as accounting records. Your in-app purchases are deleted with your account; Apple and Google keep their own records.
- Google keeps a copy of your conversations with the concierge.
- Our hosting providers keep technical logs with IP addresses.
- Usage measurements are kept, but they aren't linked to your account.
If you can't sign in
Enter your account email. We'll email you to confirm it's you, then delete the account.
Your ARCO rights
Access, Rectification, Cancellation and Opposition. Exercising them is free. We have 20 days to answer you and 15 more days to act, counted from that answer; each period may be extended once.
The authority for personal data held by private parties is the Secretaría Anticorrupción y Buen Gobierno.